Refund policy

Last Updated: June 23, 2026

At Essence of Zion, each product is handmade and prepared with care, intention, and attention to detail. Due to the personal nature of our products, all sales are final.

No Refunds or Returns

Essence of Zion does not accept returns or offer refunds on any products purchased through our website.

For hygiene, safety, and product integrity reasons, used, opened, or unopened products cannot be returned.

Store Credit

If an order issue qualifies for assistance, store credit may be provided at the discretion of Essence of Zion.

Store credit may be considered for:

• Damaged items received during shipping
• Incorrect items received
• Other approved order concerns

Customers must contact us within 7 days of delivery with:

• Order number
• Photos of the item and packaging
• Description of the issue

Store credit does not expire and can be applied toward a future purchase unless otherwise stated.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7-10 days of delivery. We will review your request and determine the appropriate resolution.

Final Sale Items

All discounted, promotional, custom, or personalized items are final sale and are not eligible for refunds or exchanges.

By placing an order with Essence of Zion, you acknowledge and agree to this policy.

For questions, contact: essenceofzion@yahoo.com